Blooming Crystal Petals sculpture

Orders are usually processed and dispatched within 1 to 3 working days after your order is confirmed. During sales, festive periods, or high volume days, processing may take a little longer.

At PlushNest, every piece is packed with care. Since home decor items are often fragile and curated in limited quantities, we accept returns, replacements, or refunds only for the cases mentioned below.

Eligible reasons for return, replacement, or refund
You may request a return, replacement, or refund only if you receive:

A damaged product

A manufacturing defect

An incorrect product (wrong item received)

Not eligible for returns
We do not accept returns or exchanges for:

Change of mind, dislike of the product after delivery, or size preference issues

Minor variations in color, finish, texture, grain, or handcrafted detailing

Items damaged due to mishandling after delivery

Items returned without original packaging, tags, accessories, or with missing parts

Items that show signs of use, installation, or wear

Time window to report an issue
Please contact us within 48 hours of delivery to raise a request. Requests raised after 48 hours may not be accepted.

What you need to share for approval
To help us resolve your request quickly, please share:

Order number

Clear photos of the outer box and inner packaging

Clear photos of the product showing the issue

An unboxing video is strongly recommended for damage related claims

How the process works
Email us at support@myplushnest.com within 48 hours of delivery with the required details.

Our team will review the request and may ask for additional information for verification.

If approved, we will arrange a pickup where serviceable or guide you through the return process.

Once the item is received back, it will undergo a basic quality check.

We will then process a replacement or a refund, depending on stock availability and the resolution agreed.

Replacements
If the item is eligible and stock is available, we will prioritize a replacement.
If the item is out of stock, we will offer a refund.

Refunds
If a refund is approved:

For prepaid orders, refunds are processed to the original payment method.

Refunds are typically completed within 7 to 10 working days after approval. (Bank timelines may vary.)

For Cash on Delivery orders, refunds will be processed via bank transfer. Our team will reach out to collect your bank details securely.

Shipping charges
If the return is approved due to damage, defect, or incorrect item, return shipping will be covered by PlushNest where pickup is serviceable.

Cancellations
Orders can be cancelled only before dispatch. Once an order is shipped, it cannot be cancelled.

Sale items
All discounted or sale items are considered final sale unless they arrive damaged, defective, or incorrect.

Need help
For support, please contact: support@myplushnest.com
Working hours: 10:00 AM to 7:00 PM, Tuesday to Sunday