Shipping policy

Where we ship

PlushNest currently ships across India to most serviceable pin codes.

Order processing time

Orders are usually processed and dispatched within 1 to 3 working days after your order is confirmed. During sales, festive periods, or high volume days, processing may take a little longer.

Delivery timelines

After dispatch, delivery typically takes 2 to 10 working days depending on your location and courier serviceability.
Metro cities usually arrive sooner, remote locations may take longer.

Shipping charges

Shipping charges, if applicable, are calculated at checkout based on your pin code, order value, and product type.

Cash on Delivery

Cash on Delivery availability depends on your pin code and courier partner serviceability.

If you choose COD, any COD fee or minimum order requirement will be shown clearly at checkout. (Many decor brands apply COD fees based on order value, and we follow the same transparent approach.)

Tracking your order

Once your order is shipped, you will receive tracking details by email or SMS so you can follow your shipment online.

Delivery attempts and undelivered parcels

Courier partners usually attempt delivery multiple times. If the delivery fails due to an incorrect address, unreachable phone number, or repeated missed attempts, the parcel may be returned to origin.

If a parcel returns to us and you want it re shipped, re shipping charges may apply.

Change of address

Address changes are possible only before dispatch. Once shipped, we may not be able to update the address with the courier.

Damaged, defective, or incorrect items

We pack every order with care. If your product arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with:
Order number
Unboxing video, recommended
Clear photos of the outer box, inner packaging, and the product

For eligible cases, we will arrange a replacement or a refund after verification. (Most decor brands process returns for damage, defects, or wrong items within a defined window, and we follow the same principle.)

Lost or delayed shipments

If a parcel is delayed beyond the expected window, we will work with the courier partner to investigate and resolve it. If a shipment is confirmed lost in transit, we will offer a replacement or refund as appropriate.

Items with special handling

Large, fragile, or heavy items may require additional handling time or special courier services. Any exceptions or extended timelines will be communicated on the product page or after order confirmation.

Cancellations

Cancellations are possible only before dispatch. Once an order is shipped, it cannot be cancelled.

Need help

Add your support email and phone number here, plus working hours.